Privacy Policy

1. Who We Are

Origin Water Solutions is a locally owned and operated water filtration business based in Geelong, Victoria, Australia. We install whole home water filtration systems for residential customers across Geelong, the Surf Coast and the Bellarine Peninsula.

Contact: sales@originwatersolutions.au | 0404 678 885

2. What Information We Collect

We collect personal information only when you choose to provide it to us. This may include:

• Your name, phone number and email address (from our booking or contact form)
• Your suburb or general location (so we can confirm we service your area)
• Any details you include in the message field of our contact form

We do not collect payment information directly. We do not use cookies for tracking beyond standard analytics tools (Google Tag Manager / Google Analytics).

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or booking request
• Arrange a time to visit your home for a water test or installation
• Follow up after a visit if required

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Analytics

We use Google Tag Manager and Google Analytics to understand how visitors use our website (pages viewed, time on site, general location). This data is aggregated and does not identify you personally. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

5. Data Storage and Security

Enquiries submitted through our website form are sent directly to our email. We take reasonable steps to protect your information from misuse, loss or unauthorised access. We do not store personal data in a database or CRM beyond our email records.

6. Your Rights

You have the right to:

• Request access to any personal information we hold about you
• Ask us to correct or delete your information
• Withdraw consent at any time

To make a request, contact us at sales@originwatersolutions.au.

7. Australian Privacy Principles

Origin Water Solutions is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) where applicable. If you have a complaint about how we have handled your personal information, please contact us directly. If we cannot resolve it, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.